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An experienced team from Focus Strategies & Solutions helped this telco operator to give the flexibility they needed to make sense of all their data by providing a complete reporting and analysis solution using Cognos BI tools such as ReportNet and Powerplay. A key challenge was to deal with significant data volumes from multiple data source such as Sieble CRM, billing systems, and Teradata DW. This BI solution has today been expanded to add an operation scorecard system using Cognos Metrics Manager.
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